So you can check if your HomePod is under warranty and what repairs it covers — 2022

When you buy a new device you have to keep in mind what its guarantee is so that, in the event that said product is found to be defective, you will have to make use of it. Fortunately, there are few occasions when this will happen to you when you buy Apple products, even so, in this post we explain everything about the guarantee of the HomePod and HomePod mini.

Apple support will make a difference

The good reputation of Apple's technical service is well known, since the friendliness, good manners and ease of solving your problems are a hallmark of the Cupertino company. The reality is that Apple has one of the best after-sales services in the industry. In the first place, because of the treatment received by the client in the vast majority of cases, since the workers put all the interest in the world to try to solve your problem in one way or another. Secondly, it will be rare for the situation or the problem for Apple not to come up with a solution that allows you to continue enjoying your device in a short period of time.



However, as in all companies, Apple grants a guarantee to its products and it also happens with the HomePod and HomePod mini. Although Apple works fantastically with its customer service, how could it be otherwise, it also has established rules and guidelines when the customer has a problem with their device, if this device is specifically a HomePod or HomePod mini, keep reading because you we will tell everything about your guarantee.

What does the warranty cover and how long does it last?

Apple's limited warranty covering HomePod, HomePod mini, and their accessories against manufacturing defects is valid for 3 years, generally, from the date of purchase of the product. It must be made clear that this is Apple's limited warranty, which is in addition to the one offered by the rights granted by the consumer protection law, which will be different in each country. In the case of Spain, Apple's warranty covers 3 years from the date of purchase of the device , as long as it was purchased through the Apple Store. This is due to the fact that in Europe the legal guarantee that each device must have is a minimum of 36 months, the first 12 being for the device manufacturer and the other 24 for the store where it was purchased.

HomePod

Second important point, what does the Apple warranty cover? Well, according to the company, the limited warranty does not cover damage caused by accidents or unauthorized modifications, that is, Apple will only be responsible for those defects that the device may have since it left the factory, not those that have been caused by misuse or an accident.

In addition, additionally, if you have to make use of this limited warranty offered by Apple, the company will give you an extension of it after the repair of your device. Said guarantee has a duration of 90 days or, if the product is still within those three years of guarantee and the remaining time exceeds 90 days, it will continue to enjoy that guarantee time.

Finally, if your HomePod or HomePod mini is covered by Apple's limited warranty and needs to be repaired, it will be at no cost to you, that is, you will not have to pay Apple anything for the repair of your HomePod. or HomePod mini.

How to contact Apple?

If you've detected that your HomePod or HomePod mini is working out of the ordinary or just isn't working as it should, you can contact Apple in multiple ways. The first one is through the Apple Support App, you can find it in the App Store and through it you can communicate your problems to Apple so that they can offer you a solution. The second is through the Apple Technical Support website, which will perform the same function as the Technical Support App, and finally, you can also contact Apple through its customer service phone number, which is 900812703.

Apple Store

Regardless of the way in which you have contacted Apple, if you have not been able to solve the problems at home you will have to send the device to the company, for this there are several ways to do it. The first and most recommended, since it will save days of waiting, is to take the product to an Apple Store having taken, yes, an appointment in said Apple Store. However, for those users who do not have an Apple Store nearby, Apple will also facilitate the collection of your device, but as usual, in this second option the waiting times to enjoy your device again will increase since the product has to get to Apple technical services first, and then back to your residence.

What if the HomePod is out of warranty?

If your HomePod or HomePod mini has suffered any damage or malfunction and is out of the three-year warranty, repairing it will cost you more or less money depending on whether or not you contracted AppleCare+. In this way, with AppleCare + the repair of the HomePod will cost you 29 euros, and that of the HomePod mini only 15 euros. On the other hand, if you don't have AppleCare+, the amount of money you are going to have to pay to repair your HomePod or HomePod mini is quite high, in the case of the HomePod, the sum amounts to 301.99 euros, while in the HomePod mini stays at 91.10 euros.

Express replacement service

Finally, it should be mentioned that if you have AppleCare+, Apple offers you an express replacement service, with which you will not have to suffer the absence of your HomePod or HomePod mini while it is being repaired. This service consists in that, when you request it, Apple will send you another HomePod or HomePod mini, once you have received it you will have up to 10 working days to send the damaged HomePod or HomePod mini. However, this service does not cover any costs of your product, such as service fees or replacement value, this will be determined when Apple receives your damaged device, but that is, as long as you can continue to enjoy a replacement unit.

Also, there is no additional charge for this service, but Apple will temporarily charge your card to ensure that you ship the damaged unit, this charge will be due if, the repair is covered by warranty, a AppleCare or consumer law, or receive your original product within 10 business days. In the event that your HomePod or HomePod mini has been seriously damaged in an accident or is inoperable due to unauthorized modifications, you will have to pay the full value of the replacement, which in the case of the HomePod is 329 euros, and in the case of the HomePod mini, 99 euros.