Can't turn off iPhone? This is what you can do — 2022
If we are given a choice between a device that does not turn on and another that does not turn off, we will predictably choose the second. However, it is not the most optimal nor can it be considered to be good. If you run into problems turning off your iPhone, either temporarily or you can't in any way, in this post we will help you by telling you what the causes and possible solutions are.
Do not rule out that it is a software failure
That the iPhone's power button does not work can give evidence that it is this element that fails and therefore it is a hardware problem. However, it is not ruled out that there may be a software problem that is preventing actions as basic as turning off the device from being executed. Therefore, we recommend that before confirming that it is the button, you make sure that it is not precisely the software that is causing the problem.
Try to keep your iPhone up to date.
Keeping the software as up-to-date as possible is a prerequisite to avoid software problems. even he Apple itself will ask you to update the iPhone before picking it up at the technical service in case of any problem similar to this. Having that latest version of iOS is good because in addition to getting rid of errors like this, you can enjoy the latest visual and functional updates, as well as resource optimization and even security patches.
Remember that to update your iPhone you must go to Settings > General > Software Update . In that section you will find, if it exists, the latest version of iOS available ready for download and subsequent installation. It is necessary that you have an internet connection via WiFi to be able to carry out this process.
Close tasks and try force restart
It is not usual for an open application to generate this type of error, but given the randomness that often exists in this type of system, it is not ruled out either. Our first piece of advice in this regard is that close all applications that you have open and wait several seconds before trying to turn off the phone. Remember that to close apps you have two processes; If your iPhone has a Home button, you will have to press it twice to see the open apps and slide them up to close them, while on more modern iPhones you must slide your finger from the bottom of the screen to the center and then perform the same swipe up of open apps.
There are other cases where the problematic processes are not caused by a specific app but by another background process that cannot be closed unless the phone is turned off. Obviously it is very absurd to ask you to try to turn off the iPhone if that is precisely the problem you are having, so what we recommend is force restart of the terminal, which is carried out in a different way than the traditional shutdown:
- Hold down the lock buttons and the Home button and when the Apple logo appears on the screen, release them.
- Press and hold the volume down buttons and the lock button until the screen goes black and the Apple logo appears.
- Press and release the volume up button, press and release the volume down button, and then press and hold the lock button until the screen turns off and the Apple logo appears.
It should be noted that on older iPhones there is no such possibility of restarting. A priori, if it was a software bug, it should have been solved with that process. However, we will tell you in the following sections what is the last alternative you have left to rule out these problems.
Try to restore it with iTunes / Finder
The last alternative to rule out software problems on the iPhone is connect it to a computer via cable and try to restore it. If you have a Mac with macOS Catalina or later you will find all the iPhone management part in Finder, while in previous versions of macOS and even Windows you will need to open the iTunes program.
Once you connect the iPhone to the computer, you should look for the Restore iPhone option. You will probably be asked to make a backup beforehand, which we recommend doing just in case, although when configuring the iPhone we do recommend doing it from scratch without uploading any copies to prevent the possible problem that was affecting it from being canceled by complete.
Try to clean the buttons with which you can force the shutdown
Many times you are not aware that the buttons can accumulate a lot of dirt and that you have to clean them from time to time to prevent them from getting stuck. These buttons are to lock the mobile and lower the volume. To make them clean, take something fine and sharp, like a pin, and try to remove any dust specks that may have entered.
If you do this, you have to be careful not to lift the buttons too high as you could pull them out and cause some damage to the button. If you try to clean them at home, you have to take into account that you can scratch the device or damage it. At first glance you will see if there is something to clean on the physical buttons of your iPhone.
What to do if you couldn't fix it
At this point, if you were unable to fix the problem, it is more than likely due to a failure of the power button or some other internal component that is related to it. Therefore, below we explain what options you have to continue using the iPhone normally.
The way to turn iPhone on and off without button
If your iPhone has iOS 11 or later of the operating system, you should know that there is a way to turn it off without having to press the button intended for it. To do this, you just have to go to Settings> General and go down to the last section where the option to turn off is given. Press this option and you will find the usual menu to slide and turn off the device.
Now, you may wonder what you can do next to turn on the iPhone if the button does not work. Well, it's very simple and you only have to put the iPhone to charge to turn it on . As you may already know, Apple smartphones always turn on while charging and only charge when turned off if you turn them off afterwards. Although it may not be the best way to turn it on because you don't always have a charger at your disposal, it is an option that will at least save you on occasions like these when the button doesn't work.
Contact Apple Support
The aforementioned is a good way to continue using the iPhone normally when the button does not work, although it is evident that it is not the best user experience it offers. The most advisable thing to do when faced with the problem is that you go to Apple's technical support or, failing that, to one of the well-known SAT for its acronym in English for Authorized Technical Service.
In these services you will be able to access a professional team that will verify the exact problem of the device to offer you a solution to it, which normally involves a punctual repair or the delivery of a refurbished iPhone. Be that as it may, they will provide you with all the information so that you can accept or not the conditions. Regarding the price, it can vary depending on the origin of the problem or even be free if you have AppleCare+ or it is detected that it is a factory fault and the iPhone is under warranty.
Another option you can do is go to a SAT. These are stores that are approved by Apple to repair, troubleshoot, and sell Apple products. By taking your product to this type of establishment you do not lose the guarantee, which is why it is a very good option in many cases. Another advantage is that many times you don't have the wait that you have in the Apple Store.
To go to a SAT it is necessary, in many cases, to request an appointment indicating what the problem is for which you go. In addition, you must also indicate if your iPhone is still under warranty or if, on the contrary, you no longer have the Apple warranty (unless you have previously contracted AppleCare). It will also be necessary to put your location to find the SAT that is closest to you. The previous service they offer is very similar to what they offer you in an Apple Store. Although many people prefer to take their devices to official Apple stores even if they are not caught very close to home, there are times when you cannot use your Mac and need an urgent solution, so going to a SAT is a very good way to be able to put a quick solution with the same guarantees as if you go to an Apple Store.