What to do when iPhone headphones are not working — 2022

If you're having trouble hearing well through your iPhone's headphones, whether they're EarPods or other wired ones, don't worry. In this article we will help you solve these problems, as well as those that are related to some problem being recognized by the iPhone.

Check the physical condition of the EarPods or headphones

You've probably already done this, but if not you should. It is recommended to see almost inch by inch the headphone cable, including the headphones themselves and the playback controller and microphone if it has one. If you find any part that is especially bent or even with the plastic raised, revealing the inner cable, this is possibly the origin of all the problems. In this case we recommend that you go directly to the last two sections of this article.

If you have not found any apparent visual defect, it is not yet ruled out that it is due to a physical failure of the device. In fact, it is very possible that if you have accidentally pulled the headphones, they have been dropped or they have suffered some other type of accident, they may have been damaged internally. Although in this case we do recommend you continue reading to rule out other problems.


Try them on various devices

A very important hint that will help you check if the headphones or the iPhone fail will be to try these first on more devices. If you have another mobile phone nearby, a tablet or any other compatible device, it is recommended that you connect the headphones to them and try to play any type of sound to check if the error that it gives you on the iPhone is also present there.

If only one earphone is failing

Listening to music, videos or any other sound through just one earphone, even though you have two, is one of the strangest and most unpleasant sensations there can be. Especially if this is unintentional and you want to listen on both channels. Again here we recommend you carry out a visual inspection, in this case of the hearing aid in question that is giving you problems. It may even be that the failure is not complete, but sound is heard, but at a lower volume. It is also important that you make sure that all the pieces are in place and the earpiece button has not been raised.

faulty headphones

Distorted sound is also a problem

We mentioned in the previous point the fact that a single hearing aid did not work or emitted a lower sound. Well, as you may have suspected, it is not normal for the sound to come out distorted on one or both channels. If you are in this case and it is very frequent and even continuous, you will have no choice but to accept that the headphones are damaged.

Microphone and volume controller failure?

Many headphones, including EarPods, have a kind of capsule in one of their cables in which there are usually buttons to increase the volume and/or control playback. Also in this place is the microphone of the headphones. It is not a simple decoration element and a failure at this point can cause the entire headset to fail.

Check that all the buttons work correctly, as well as the microphone. You can try to record a voice note for the latter and listen to it later. If again you do not find any problem here, you will have to continue reading. If you do find it, we recommend that you read the last two sections of this article.

Apple iPhone EarPods Headphones Microphone

Check the Lightning or Jack connector of the iPhone

In the iPhone 6s and earlier there is a 3.5 mm jack that is used to connect headphones. On iPhone 7 and later these are connected via the Lightning charging connector. Whatever your case, check these connectors carefully. They may be the cause of the failure and in many cases there is a simple solution: clean them.

These components are a gateway to dust, so it is inevitable that even if you are careful, a little lint or similar may have crept in. Yes indeed, it is not worth cleaning it in any way and much less with pointed devices. It is also not recommended at all to use any type of liquid. The correct way is with a small soft bristle toothbrush or, failing that, a lint-free swab . The reason for the latter is obvious, since it would be absurd to try to clean the connector and end up dirtying it more by leaving traces of lint.


What if the problem is software?

It is not usual for the fault to reside in the iPhone software, but it is not ruled out either. The most advisable thing we can say in this regard is that update iOS to the latest version available in Settings > General > Software update. If you have done it and it is not solved or there is not even a more recent version, you will only have factory reset iPhone . Depending on what the problem is, this is less recommended. You have to take into account the failure of the headphones. If it happens to you with others and on a regular basis, you have ruled out that it is the connector and for some reason you suspect that it is the software, you must format the device. In any other case, it would be an absurd action if we take into account that it will surely be the headphones themselves that fail.

If they are third-party headphones

If your headphones are from a brand other than Apple, you should check with the brand or seller what you should do. If you bought them recently you may be able to return them, but you can also Yes They have a guarantee . If the failure is not caused by misuse or accidental damage, the seller will be responsible and provide you with a replacement. If the headphones no longer have a guarantee, you will have no other choice but to write them off and buy new ones.

Replacement at an Apple Store

Apple Support Icon

In the event that the problem is with EarPods, official Apple headphones, you can go to a company store or its online technical support to discuss your case. Sometimes even without a warranty they will be able to offer you a free solution in the form of a replacement. And it is important to clarify that these types of accessories are not repaired as such, but are used to give you completely new and functional ones. You can manage this matter from the apple support website or from theSupport appavailable on iOS and iPadOS.