What to do if your Mac crashes or freezes while using it — 2022

The Mac, just like any other electronic device, can suffer from problems. One of the most annoying is the fact that the computer is blocked or frozen preventing it from being used. In this article we show you how you can fix this problem in an easy way.

Common Solutions

We are going to start this post by telling you about the most frequent solutions that you can carry out to solve this type of problem. Normally, if your Mac is frozen, there are several very simple actions that will allow you to recover your Apple computer without any problem. That is, as long as the error that has caused this situation is not very serious, which we hope is not the case.

Reboot your Apple computer

It is possible that the problem of your Mac freezing or freezing while you are using it is because one of the thousands of processes that are carried out in the background on your device has been frozen and has also caused your computer to crash. from Apple stays the same, blocked. The solution to this problem is very simple and the only thing you have to do to solve it is to turn off the Mac, leave it off for a few minutes and disconnect from the power, and then turn it on again. If the problem were the one mentioned, the normal thing is that from now on your Apple computer works normally again.

MagSafe on MacBook

Pay attention to apps

Something that you have to pay close attention to if this problem occurs frequently is the applications that you have open and therefore are using on your Mac when the problem occurs. If there is any of the apps that whenever you are using it, this error occurs on the Mac and it remains blocked, it could be that it is precisely this application that is causing the problem. To do this, what we recommend is that, in the event that it is an application downloaded from the App Store, check if there is an update available, since in that case said update will surely solve the error. If this is not the case, that is, the app has been installed from a place outside the App Store, what we recommend is that you remove the application from your computer since it is surely not optimized for smooth and proper operation from your Apple computer. However, if the application is essential for your daily use, you can also contact the developers themselves to notify them of the problem and also be able to check if it is something generalized or if it is an isolated case that happens to you.

Close unresponsive apps

It is possible that the Mac is initially blocked by a specific application. Sometimes when an app is being used, it may become unresponsive due to a fault in a thread that has entered a loop. In these cases, the blockage can cause the feeling that the entire computer is freezing. In these situations, it is difficult to close the application in question in a normal way, so it must be forced to close. To do this you simply have to follow the following steps:

  • Press the key combination Option + Command + Escape.
  • In the 'Force close' window select the blocked application.
  • Click on 'Force close' in the lower left corner of the window.

force close apps mac

At the moment the operating system will stop executing the app that is giving the error. But in some cases the Mac can become completely frozen with no possibility of closing the conflicting application. In these cases, you simply have to restart the Mac by pressing the keys Control + Option + Command + Start button. Obviously, if you have installed an unreliable application that is causing these errors, we recommend you uninstall it since it may not be fully compatible with the operating system or it may be a malicious program.

Other options

If after carrying out the most frequent and simple solutions your Mac still won't start, you will have to make use of other solutions that are less known but that, despite this, are even more effective than those that we have previously proposed. However, most of them are much more technical actions, which mean that the process is carried out with much more care and paying attention to each step that is carried out.


In some cases the Mac may crash quite frequently even though it is just started without running any applications. In these cases, it is recommended to reset the NVRAM. This part of the hardware stores basic information on the operation of the equipment where it can be accessed very quickly. On some occasions it can end up failing having some type of process that is not being executed in a correct way. That is why Apple allows users to perform a PRAM or NVRAM reset in a simple way. To do this operation you must perform the following steps:

  • Shut down the Mac.
  • When you press the home button, you instantly press the Option + Command + P + R keys.
  • Keep them pressed for 20 seconds until it restarts once.

The process may vary if you have a T2 security chip, you will be able to release the keys as soon as the Apple logo disappears from the screen.

Start in safe mode

When a Mac experiences an unknown error that cannot be resolved by a simple restart, Safe Mode should be booted. In this way, only the basic functions of the computer are executed, deactivating the initial execution of different apps and processes. That is why with safe mode you can find the problems that can cause problems and help you perform different tasks. In some cases you may have the application that is causing your computer to crash but you cannot uninstall it in the normal way. In safe mode you can do it without any problem.

If it happens that in safe mode the Mac works perfectly without freezing but when it starts up normally it freezes again, the problem is present in some of the applications that run at startup or in the network settings Wifi. In this situation, you should review all the installations you have made and discard any app that you have recently installed and that is not trusted. To enter the safe mode you must follow the following steps:

  • Shut down the Mac.
  • When you start it, hold down the shift key.
  • When the login window appears release the shift key.
  • If you have hard drive encryption enabled, you will need to log in twice.

macOS Reset

In the last case to solve this problem you will have to erase the entire operating system and start from scratch. In this way you guarantee that the error in the configuration or the application that has entered into conflict disappears. If it is not a hardware error, this operation should resolve the underlying problem. The only drawback is that all the files that you do not have stored in a cloud or on an external storage unit will be deleted, since it is recommended not to restore a backup when the computer is formatted to avoid having conflicting files on the computer again. HDD.

macOS Recovery Utilities

To perform this format, you simply have to press the Command + R keys as soon as you start the computer. In the system utilities window you must delete all the files on your hard drive in the disk utilities section, and then reinstall macOS.

go to apple

In the event that none of these solutions have had an effect, it is time to consider the possibility that it is a problem with some hardware component, such as the RAM or the CPU. In this situation, you should go to an Apple Store or any authorized store so that an exhaustive diagnosis is carried out and a replacement of the part of the hardware that is failing can be made. If you can't go to a physical Apple Store, you can always resort to sending the equipment through a courier service.

apple store day

There are several ways available to contact Apple. The one that we most recommend is that you use the Support App that you have available on both the iPhone and the iPad. In this way you will be able to explain what your problem is and directly obtain one of the possible solutions to be able to repair the equipment, be it making an appointment to go to an Apple Store, having a telephone consultation or scheduling the collection of your device so that Apple will check and, if necessary, carry out the repair. However, another option you have is to either go directly to an Apple Store, although without an appointment they may not be able to provide you with the best possible care, or also manage the entire repair or query through Apple's own website.

In the event that you do not have any Apple Store nearby, nor the possibility of going to one of them, what we recommend, if possible, is that you go to a SAT, that is, a repair center authorized by the Cupertino company itself. These establishments have the same quality and service guarantees as an Apple Store, so you won't have to worry about the final result.