What to do if the main button of the iPhone 7 fails — 2022

Don't worry if there is something wrong with the Home button on your iPhone 7 or iPhone 7 Plus or it is causing you some kind of problem. It is not usually that this does not work, but it may be the case and sometimes the solution is easier than we think. There are different reasons why this main button of your device has stopped working or does not always work normally, but there are also different solutions within your reach that you can take into account before concluding that it has broken and there is nothing to do. make. For this reason, in this post we will tell you about the steps you must follow to verify its operation and try to fix it.

What you should know about this item

Below we will tell you several things that we think you should know and everything related to this button, since it has a particularity that it does not share with the classic buttons that Apple had been incorporating in previous generation devices. In this way you will be able to get to know it better and even rule out some faults.

The button on the iPhone 7 is not really a button

Both the iPhone 7 and its brother 7 Plus and the subsequent iPhone 8 / 8 Plus and the iPhone SE 2020 have a peculiarity in their Home button. In the title of this section we have already said it and it is not really a button. In fact, when it is off, you will see that no matter how much you touch it, it does not react to pressure and therefore does not move. It's not that it's something magical, it's that this really is a haptic button that only works when the terminal is turned on, executing a series of vibrations that simulate the path that a classic button would make.

Therefore, the button physically as such cannot be damaged, but the haptic motor that allows its operation can. It should be noted that in terms of its functionality, in the end it is the same as that of the previous iPhone, since Apple did not implement any additional changes to it despite this particularity. Therefore, you must first check that the device is turned on , since if it is off, you are probably thinking that it is failing because it does not offer any sensation to the touch, when it is really normal.

Is it an original part?

Something important to know in this matter, as mere anecdote as it may seem, is to know if the Home button on your iPhone is original. Obviously if you bought it from a trusted site and have never repaired it or if you have taken it to Apple itself for repair, this is more than guaranteed. However, the question changes if you took this device to a place without certification by the brand, such as to change the screen. It is possible that they had to put a new piece for the Home button and if this is the case, this is more than likely what happens. The fact of having a non-original part in this case can cause failures, either in the Touch ID or in the correct operation of the button as such.

iPhone 7 home button

If you are in this situation, it is best to go this time to an authorized technical service and explain the problem to them so that they can repair the device with original parts. Of course, you should know that the guarantee, if it had one, has already been lost by having it repaired by a third-party service. The cost that this repair can have can vary depending on how many more components have to be replaced in your iPhone 7.

Alternatives to the Home button in iOS

Yes, we already know that we are trying to solve a problem with the Home button and not looking for an alternative option. However, we recommend using a system option that will help you navigate the iPhone 7 until you can resolve the button problem. This option is the AssistiveTouch .

This functionality is actually a virtual button in which, in addition to being able to access the classic functions of the Home button, you can configure other quick accesses to have at hand. To see all this you must go to Settings > Accessibility > Touch > AssistiveTouch and activate this function, also choosing your preferred configuration on this same screen.

Assistive Touch

If it is Touch ID that does not work

Touch ID is the name given to the fingerprint recognition of the iPhone that is embedded precisely in the Home button. It is possible that this is the one that gives you errors, while the rest of the functions associated with this button work correctly. If you are in this situation, the first thing we recommend you do is restart iPhone . Yes, it may seem absurd but on more than one occasion the phones may have some process in the background creating a conflict with their functionalities and to eliminate this it is necessary to restart it.

It may also be the case that you have the dirty or wet finger , since in that case your fingerprint is altered and Touch ID is not able to recognize it. Therefore, try to clean and dry your finger to try fingerprint recognition again. It is also possible that the device is dirty, so you should also clean home button .

Touch ID iPhone 7

If this option did not work for you, you will have to go to Settings > Touch ID and passcode , enter the iPhone security code, and finally delete all the registered fingerprints and set them up again. In principle, this should already solve any problem, but if not, go to the last section of this article where we mention how to contact Apple.

Completely rule out any software issues

If you continue to have problems, either with Touch ID or with the button itself, it is good to continue thinking that it is not a problem with the button but a software glitch. Obviously, it may be that the truth button has been damaged, but to be completely sure you will have to carry out a series of checks with which to find out if finally there is no other solution that is within your reach.

Update iPhone 7 to its latest version

As we said before, the software can sometimes play tricks and restarting it sometimes fixes it. However, it might not be all, since some iOS bug could be preventing the button from working properly, despite not being common. For this reason, it is advisable to always be in the latest version of iOS available to date, something that even Apple itself will ask you before contacting technical support.

To be able to update the operating system of your iPhone 7 or 7 Plus you have two options. The first one is to go to Settings > General > Software Update , where the new update will appear ready for download and installation, if there is one. The other is to connect the device to a computer and do it through Finder in versions of macOS Catalina and later on a Mac, and with iTunes in earlier versions of macOS and on Windows PCs.

Turning the device off and on can save you

You probably think this is nonsense, but if you haven't, we highly recommend you do. Restarting your iPhone 7 or 7 Plus can sometimes be of vital importance when it comes to fixing some software glitches. The reason for this is that the device is continuously executing processes in the background without your being aware, and although it is true that nothing strange should happen, it may happen that these are generating some type of failure.

It is not the most common thing that affects the Home button, but even if it is by default, you should try to turn off the terminal and turn it on again after a few seconds. If it did not work for you, you can continue reading what we discussed in this post, but if it works again, you will have already learned that the solution that may seem the dumbest at first has ended up being the most effective.

Is restoration a valid option?

We continue in the matter of the operating system causing the problem, ruling out the issue of updates or background processes. The most drastic, but most efficient solution for any problem of this nature is to restore the iPhone. Resorting to this is fundamentally because there may be some junk file that is being problematic on your iPhone and generates that error, so it would also be convenient set up as new the device after formatting, being able to continue keeping data synchronized with iCloud such as photos, videos, notes, calendars, reminders, etc.

reset iphone

For this restoration you can resort to doing it from Settings > General > Reset and click on Clear content and settings . However, this option does not delete the data as such, but allows it to be rewritten, being a less effective method at times than when it is done with a computer , which allow you to perform a complete formatting of the system, deleting all your data. Next, we tell you the process to follow, depending on what equipment you have.

Through a Mac with macOS Catalina or later

  1. Connect iPhone to Mac via cable.
  2. Open a window of Finder and click on the name of the iPhone, in the left bar.
  3. Go to the General tab and click on Restore .
  4. Follow the steps on the screen and do not disconnect the iPhone until the entire process is complete.

Through a Mac with macOS Mojave or earlier

  1. Connect iPhone to Mac via cable.
  2. Opens iTunes and go to the device management part by clicking on the icon at the top.
  3. Go to the Summary tab and click on Check for update .
  4. Follow the steps on the screen and do not disconnect the iPhone until the entire process is complete.

Via a Windows PC

  1. Connect the iPhone to the computer via cable.
  2. Opens iTunes and go to the device management part by clicking on the icon at the top.
  3. Go to the Summary tab and click on Check for update .
  4. Follow the steps on the screen and do not disconnect the iPhone until the entire process is complete.

Ultimate solution at your fingertips

Once the software problems are ruled out, the truth is that you do not have much to do. Therefore, it is best to go to the technical service , for which they exist. different options

Make an appointment at Apple

The official Apple technical service is the most recommended to go with the iPhone 7, since they can run an accurate diagnosis that may be able to detect where the problem with your Home button lies. For this you will have to request an appointment through the Apple support website, by phone (900 150 503 is free from Spain) or from the Support app available on iOS and iPadOS.

apple store technical support

You can even request what is known as a remote repair if for any reason you cannot physically go to the center, with a courier service acting as an intermediary between you and Apple. And while it is true that it takes longer to transport, in the end it ends up being just as effective a method as if you go to an Apple Store in person.

Regarding the repair price, We cannot say exactly how much it will be, since it must be the company itself that makes an assessment and offers you a budget, which you can accept or not without any commitment. You should bear in mind that if you have contracted AppleCare+ it could be cheaper and there is even the possibility that it will be free if it is verified that the problem with the Home button is due to a factory defect that is totally unrelated to misuse on your part. . In any case, if they had to change your entire iPhone , the cost would be 347.10 euros in the case of the iPhone 7 and 381.10 euros in the case of the iPhone 7 Plus.

Go to a SAT

The SAT, which are nothing more than the acronym in English for Authorized Technical Service, they act just like apple . And it is that, despite not being establishments of the Californian company itself, they offer repairs of the same level, counting on equally trained personnel, as well as official tools and parts. To request an appointment at one of them, you can do it from the website of each one, but also from Apple with the methods indicated above, since they put the Apple Store on the same level as these centers.

Repairs in this type of establishment are usually interesting on many occasions because closeness , as there are a larger number of these than the Apple Store. In the same way, they are sometimes cheaper than Apple, although not always. As there is no fixed standard, you should check the price of the possible repair of the iPhone 7 at the moment.

Unauthorized services or yourself

There are many establishments that, whether large platforms or small businesses, offer repairs of all kinds for iPhone without being SAT. That they are not authorized by Apple does not mean that they are bad places, in fact there are very good ones. Nevertheless will not have original parts that guarantee correct operation, so you should previously consult the issue of quality and also guarantees.

The most handyman could also think of trying to repair it themselves, but the truth is that without precise tools or without special knowledge of the subject it will be very complicated. In addition to the fact that if you do it on your own, as well as if you go to an unauthorized center, you could void device warranty if you still have it. In any case, if you make sure that it is the Home button and you really see yourself trained, in Amazon you can find spare parts.