Solve iPhone and AirPods pairing issues — 2022

You are predisposed to put on your headphones to listen to music, your favorite podcast, watch a series or make a video call and suddenly you realize that you can't. Synchronization failures between AirPods and iPhone are more common than you think and, fortunately, they usually have a solution. In this article we explain what are the keys that you should know to solve this problem and be able to use Apple headphones on your iOS device normally.

Previous checks that you must carry out

There are two fundamental recommendations that we strongly recommend reviewing in order to start ruling out possible internal problems with the AirPods, since these could be in perfect condition and the origin of your connection problems to the iPhone could be another.

Check the battery they have

One of the possible conditions that the connection of your AirPods with your iPhone is failing may be the battery or autonomy of your headphones, therefore, the first thing we recommend you do is check what is the percentage of battery they have at that time your AirPods. To do this, if you have another Apple device to which you have AirPods associated, we recommend that you connect them to verify their level of autonomy.

AirPods battery status light

In the event that this is not possible, either because that other device does not recognize them either or because you do not have another device to connect them to, we move on to the second option, and this is, to know approximately the charge level of the headphones . We say approximately because we are going to use the LED on the charging case to check if the AirPods really have autonomy or not. To know the charge level of the AirPods through the charging case, what you have to do is insert them inside the case and keep the lid open, in this way, if the LED is green, it indicates a full charge status , if it is orange, that there is less than a full charge left, so this could be the reason why your AirPods do not connect to your iPhone, the lack of sufficient autonomy. The solution to this is quite simple, you just have to charge your AirPods and then try to connect them to your iPhone again.

Is the Bluetooth connection activated?

Once you have verified that the autonomy of the AirPods is not the reason why the connection with your iPhone is failing, it is time to verify the Bluetooth connection. To do this, open the control center of your iPhone and make sure that Bluetooth is activated. Once you have verified this, go to Settings > Bluetooth and if your AirPods are connected, verify that they are selected as the audio device.

In case they are not connected, close the cover of the AirPods, wait 15 seconds and open it again. Press and hold the setup button on the case for 10 seconds. The status light should be blinking white, which means your AirPods are ready for you to connect. Then hold the case with the AirPods inside and the cover open, next to the iPhone and follow the steps on the screen to finally test the AirPods again.

AirPods setup button

Resets in iOS with which to fix it

If none of the two checks that you have done previously have been the cause of the bad link between devices, do not worry yet. It is still possible that it is not the headphones as such that are failing. There are times when some kind of problem is generated between them that requires restarting certain processes, as we will discuss below.

Kill iOS background processes

Probably it sounds familiar to you about background processes. These, as the name itself says, are a series of internal executions of the devices that allow it to work correctly. In the case of iPhones (and many others) it can be common for errors to be generated because of them, throwing errors as disparate as the null connection between the smartphone and the headphones. For this reason, it is convenient that all background processes are closed and restarted so that they can run again without errors.

on iphone

And how is this done? Well, you will not need technical and precise knowledge about it. you just have to restart iPhone , either by forcing it using the method that exists or simply turning it off and on again. If you do it in the latter way, we advise you to keep it off for at least 15 or 30 seconds before turning it on again. Once it is back up and running, you should test if the AirPods are already connected well or not.

Reset earphones from iPhone

Another of the fastest and safest ways to end all the problems that may exist in the linking of the iPhone and the AirPods is precisely by eliminating this link. To do this, the AirPods must be reset, in such a way that all possible links are lost and they end up being as when you first opened them. To do this you must follow these steps from the iPhone:

  1. Open Settings and go to Bluetooth.
  2. Open the AirPods case.
  3. Tap the i icon that appears next to the headphone name.
  4. Tap Forget This Device.
  5. Make sure both earbuds are in the charging case and close the lid.
  6. Wait approximately 30 seconds and open the lid again.
  7. Press and hold the button located on the back of the case for several seconds until the light flashes white .
  8. Reconnect AirPods to iPhone from Bluetooth or by following the steps that should appear onscreen when you open the case near it.

This is a process that is practically immediate. It can become useful in the event that the fault is present in some type of process, which makes it completely in a loop.

Reset AirPods

What to do if you suspect it is an internal fault

If you haven't been able to successfully troubleshoot your headset at this point, it's more than likely that your headset has some sort of internal fault. In any case, it is recommended that you do a series of checks before completely ruling out that it is a software bug on your iPhone, as we will discuss below.

Update iPhone and AirPods

Updates are really important when some type of failure of this style occurs. This is mainly because the failure to pair with the iPhone or another device may be due to a bug in one of the two devices. Although it may be unknown to some people, AirPods have software called firmware . This is responsible for managing all the hardware that resides in the AirPods so that it works properly. This is where the chip responsible for managing bluetooth also comes in. To perform this update , you must follow these steps:

  1. Connect AirPods to iPhone or iPad and proceed to listen to a song, video or podcast for 30-45 seconds.
  2. Stop playback and put the earphones in their original charging case and close the lid. You need to make sure that both hearing aids are charging.
  3. Put the case to charge, preferably by cable, because even if it has wireless charging capacity, they will be more efficient.
  4. Bring your iPhone or iPad close to the case, but do not open it. You should check that your iPhone has a good internet connection, preferably WiFi.
  5. Wait a few seconds/minutes.

In the case of the iPhone or Mac, it also has an operating system that may be preventing the device from working properly. With each of the updates that are released, different bugs are solved that are reported and that can generate failure in the connection with another device, as in this case. That is why we always recommend having the latest update installed.

Do they work with other devices?

In order to locate where the AirPods error is, it is important to try other devices. This makes it necessary to test with another iPhone, iPad, or Mac. That way, if it pairs with another device, the problem is directly related to your device. But if, on the contrary, it is not able to link with other equipment either, you will be able to make it clear that the fault is in the AirPods themselves, and you will have to go to an official technical service for its repair.

AirPods 1,2 and Pro

Request technical support from Apple

If after this you have definitely checked that it is the AirPods that are failing, you will have no choice but to request technical support assistance Apple or, failing that, an authorized technical service. They will carry out the pertinent internal checks and offer you a satisfactory solution that you will not always be charged for, since if it is a factory defect and they are still under warranty they could cover it for you. But in the event that the failure derives from a problem related mainly to misuse of the devices, such as an accidental blow, you will have to pay the price of the repair. In many cases, this is something that many people cannot assume, since the price of the repair is almost identical to buying new headphones.

But the really important thing in these cases is that the repair must be carried out in any store that is authorized. This will ensure that completely original parts are used. This is something that does not happen in stores that are not authorized, and although they are more comfortable, they do not offer the same service. Beyond these repair services with original parts, there are also technicians who are certified by Apple. This is really important, because you will be leaving a device that is really expensive in your hands and the training you have should always prevail.