Trouble playing audio on your Apple TV? The solution — 2022

The Apple TV does not have speakers, however it is a device that obviously allows audio output through external speakers or those of the television or monitor itself. Now, what can you do if you are having problems with the sound of your Apple TV? In this post we will tell you the steps you must follow to have audio on your device again.

Basics to avoid problems with

Beyond trying to raise and lower the volume with the remote, something that we assume that you have already tried, there are other alternatives that you can try before assuming that the Apple TV must go through technical support.

If it is with a specific app

This is an unlikely case, but it is not ruled out either. If you can perfectly hear the sound of all the applications except one, there is evidence that this is the one that has problems. It is possible that this problem was present in the version of the app that you have and the developers have already solved it, so we advise you to update it.

If you are already on the latest version of this, what you can try is to uninstall it and then re-download it from the App Store. In this way, all the data stored in the app on the Apple TV will be deleted and with it the possible errors that could have originated. If after that it does not work for you, it is likely that you will have to contact the developer to inform him of the problem and he can remedy it in a future update.

Apple TV apps bugs

The classic: turn off and on

A priori, electronic devices of this type are prepared to execute several tasks without problem while executing other processes in the background without problem, however, errors can occur here and make something not work well and even give the feeling that it is a hardware failure when in fact it is not.

To close these processes it is recommended to turn off and turn on the Apple TV and since it cannot be turned off as such but put to sleep, we advise you unplug it for several seconds and reconnect it. It is also convenient to do the same with the audio output, be it a television or an external speaker.

Check that you have updated software

Although this is a very strange bug to be present in a stable version of tvOS (Apple TV operating system), it is not ruled out that it may be present. Therefore, the best way to make sure that this is not the case is to have the latest version available for your computer installed.

To do this you must go to Settings> System> Software updates> Software update. In this section, the latest version of tvOS compatible with your device will appear ready for download and subsequent installation, if you really do not already have the Apple TV updated to the latest.

Update Apple TV

Check the audio output

Another basic recommendation of something that should be reviewed in these cases is the Apple TV sound settings themselves. To do this you just have to follow these steps:

  1. Open Settings on Apple TV.
  2. Go to Video and audio.
  3. Go to Audio Output.
  4. Check that the correct output is selected, whether they are the television's own speakers or the external ones that you have configured.

Without leaving the section mentioned above, you can review temporary audio output to select a Bluetooth speaker or HomePod you might have here. The fact that it is temporary means that every time you start the Apple TV again you will have to configure it. You can also go to the menu before this one and enter audio format and change the format from No to one of the other options that appear to finish making sure if there is a configuration problem.

If you are using the speakers of the TV itself

Once ruled out that the problem could be from the configuration of the Apple TV, it's time to start reviewing other aspects. In the following sections, we will tell you what you should check if you are using those of the television itself as output, this being also the default output that Apple TV uses for audio.

What if these speakers fail?

You're probably thinking that it's the Apple TV that's causing audio problems, and yet it's the TV's speakers that are failing, in which case they wouldn't work anywhere else. Therefore we recommend you to choose another source on television. All you have to do is put on any classic live broadcast channel to check if you can hear it well on them.

If there are no problems here, we will see in the next sections what to do. Now, if you don't hear the sound from these other sources either, it is highly likely that the television speakers are faulty, which would require you to contact the brand's technical service to report the incident.

Check the HDMI cable

The way in which the device connects with the television so that it reproduces the image and audio is through the cable HDMI , so the first way to start ruling out problems in this regard would be to check this cable. In cases of being defective, it could also affect the image, although it does not have to. Check that both connectors As the cable that joins them does not have any damage.

It is also possible that they are connectors on the television or Apple TV those who have a problem. Try to clean them with a soft-bristled toothbrush or a lint-free swab to rule out any specks of dust that have entered. If the TV has various HDMI sources you can also connect it to these to check if it works on them. If you still have no way to make the audio play, it is recommended that you try another hdmi cable , so that you can make sure that this is not the one that is causing problems.

try another tv

We do not know if you have any other television or monitor at home. If you do not have more than the one you are using, this point will not help you much, but if you have another one, it will be of vital help to rule out that the problems you are having are due to the television you are using.

Therefore, try to disconnect the Apple TV from that television that you were using and connect it to any other. Carry out all the tests that you think are pertinent to check if it works. Obviously the fact that the device reproduces the audio perfectly on the new TV will be a clear indication that the other is defective, but if it continues to cause problems, it is when the possibility increases that it is the Apple TV that has the fault.

apple tv does not appear on television monitor screen

If you are connecting to an external speaker

If the audio problem you are experiencing is connected to an external speaker, we recommend that you try to play the sound through the television speakers and carry out the checks in the previous section. In this way you will rule out if it is a failure of the Apple TV or the speaker you are using.

If it's a HomePod

In the event that you are using one or two Apple speakers, it is recommended that you assure that your connection is done correctly and. This can be done quickly by opening Control Center on Apple TV, scrolling down to the AirPlay option at the bottom, and choosing the HomePod(s) as the audio source. It is also advisable that manually turn up the volume on these to make sure they weren't muted.

Another fundamental aspect is that you test that the HomePod(s) play audio correctly from from other sources such as the iPhone . Try to play a song on them by sending the signal via AirPlay. If it doesn't work in this case either, you should focus only on this speaker as the center of your problem, since it will be one hundred percent to blame for your problems and not the Apple TV.

If you managed to play content from other devices, we return to focus on their compatibility with Apple TV, for which we advise you to check if they are updated to the latest version. latest software version available This is done from the Home app on the iPhone, iPad, or Mac by going to the speaker's settings and checking for any alerts that a software update is ready to install on the HomePods.

If it's another speaker

If it is not a HomePod but a Bluetooth speaker that you have connected, we urge you in this case also to try it with other devices to rule out your problems. If you have no problems with those others, it will be time to check if the connection is made correctly, by going to Settings> Controls and devices> Bluetooth.

If you can't get the sound to be heard either once the Bluetooth connection is secured, it is highly likely that it is the speaker that has some kind of defect. try to connect a headset or another Bluetooth speaker to the Apple TV following the same steps, since if these work, it could be completely ruled out that the device's Bluetooth connection system is defective.

bluetooth headphone apple tv

If you have concluded that the Apple TV fails

Once you have tried everything mentioned in this post, it is possible that your conclusion is that what is failing is the Apple TV or that you at least have doubts about it. In this case, you won't be able to do much more on your own to try to detect and/or fix the Apple TV, since it will have to be done by Apple or an authorized service.

To do this, we recommend that you request assistance from the Apple website (or the iPhone and iPad Support app) so that a professional can check the device. If it is finally detected that it is defective, they will offer you a replacement of the device that you will have to pay or not, depending on whether it is covered by the guarantee or if it is due to some factor that it does not cover. Also, if the legal guarantee period has passed, you will have to pay for the replacement.