Solution to mobile data problems on iPhone — 2022
One of the most common failures that an iPhone can have is that it runs out of data network. And there is no doubt that it is a very annoying problem when you do not have access to WiFi networks, either because you are on the street or an establishment or home that does not have it. Fortunately, there is a solution and it could be simpler than you think, so if you are in this situation, keep reading because we will tell you how to fix it.
Basic checks you should do
Both in relation to the SIM card and in the iPhone's operating system itself, you will be able to find some actions that may be convenient to solve the possible errors that the mobile data is generating. In the following sections we will tell you about them, since we consider that it is the first thing that should be reviewed in these cases.
Take out and check the SIM card
The SIM card is, for better and for worse, the main culprit that you have voice and data coverage on the iPhone. Yes, it sounds too archaic that an element made of cardboard is still key in these times, but once that is assumed, it is time to check if it is well configured. The first thing you should do once you extract it is to observe it with the naked eye to see if it is in a good physical condition and if it does not have any cracks or scratches, especially in the part where the chip goes.
Once you have verified it, in case you see it apparently well, it will be necessary to you enter it correctly in its corresponding tray. And we emphasize this especially because it is fundamental and although it usually has a single socket, sometimes it can enter that way and generate confusion. It should enter freely and once it is entered, you should be asked for the pin on the iPhone and after that you will have full mobile data coverage.
Restart all processes on the device
Turn on and turn off? Yes. This solution, which seems more typical of that cliché of lazy computer scientists, is usually quite effective and it is not by chance. The reason why it can be effective is that the iPhone, like any other electronic device of this class, carries out dozens of processes in the background without you even being aware of it. If these get stuck they can translate into failures of all kinds. And yes, not having mobile data or any other problem generated in this regard can be a possibility.
It is advisable that, although the iPhone can be restarted with a specific combination of buttons, you should turn it off manually as you would in any other situation. Once it's off, it's a good idea to keep it like this for about 15-30 seconds to make sure that absolutely all the processes have been closed and that they will restart normally once you proceed to turn on the terminal again.
Have you checked your iOS version?
Although this is a recommendation that we also repeat ad nauseam, it never hurts to remember that the iPhone must always be in the latest iOS version. In this way you will be able to prevent possible errors related to the software from appearing, which is even more important in terms of performance than the visual or functional novelties that this version may introduce.
So if you're not sure if you're on the latest version, check it out. To do this, the fastest option is to go to Settings> General> Software update. Although it is advisable that you are connected to a Wi-Fi network . If this is not the case and the data does not work for you, you can try to connect it to a computer and through iTunes / Finder check if there is any update, although you must also have a connection on that device.
Data roaming usage
One important thing to keep in mind in this case is that data roaming is turned off by default. In the event that the problem is occurring while you are abroad, outside national territory, you should know that it is mandatory to have data roaming activated. is known as data roaming at any time we need to connect to a mobile data network (does not apply to WiFi networks, for example) that is beyond the borders of our country . Well, technically outside the country where we have contracted the mobile Internet service, it does not necessarily have to be ours.
It is completely indifferent if these are the same companies, such as Vodafone, which is present in different countries apart from Spain. That is why you should always make sure that roaming is activated in order to have access to the internet network when you are outside your country. In this case, to make sure, you must follow the path Settings> Mobile data> Options> Data roaming.
Rule out problems with your operator
We saw previously that the SIM is in charge of receiving the instructions to provide coverage to your iPhone, but these arrive by order of your telephone operator. If once you have made the previous checks you have seen that you are still having problems, it is more than likely that the cause originates precisely with an incident with the company.
Update network settings
The operators periodically release their own updates whose mission is to update their networks, as well as the presets to improve connectivity. Normally, these updates are downloaded without your knowledge because they are done automatically. However, in the event that this process has failed and could not be carried out, it is possible that it is the cause of your problems with mobile data. Therefore it is convenient that force update following these steps:
- Go to Settings on the iPhone.
- Go to 'General'.
- Click on 'Information'.
- The update option should appear next to carrier settings, if one is available.
This is something that should be done almost always in the event that you enter a new card from another operator . If this is your case and you are using a new SIM card, you should always carry out this check, although as we said, when a new network from another operator is detected, network updates should be installed automatically.
Reset network settings
As we have mentioned before, any iPhone to connect to the mobile network has a series of parameters that are defined by the telephone companies. Among these data is the password or the network that is needed to connect, this being the identification of the network. If you run into any issues that aren't fixed by an update like the one discussed above, it's a good idea to reset your settings by following these steps:
- Go into Settings.
- Click on ‘General’.
- At the end of everything, go to 'Reset'.
- Choose the option that says 'Reset network settings' and confirm the action.
In this way, the settings will automatically be restored to the original ones, something vital in the event that you have made a change recently. The negative of this action is that all WiFi networks are reset that you have saved with their passwords as well as the settings of VPN and APN that you had previously configured, so you should also take this into account because you will have to reconfigure each one.
Check if there is a fault in your area
Obviously, if you don't have a good signal in your area, mobile data won't work properly. It is possible that where you are is an area where there is usually good coverage and that, however, there may be a temporary failure. Logically, this will not be easy to discover by yourself, so the most reasonable thing is that contact your carrier.
In this way they will be able to tell you if there is a good signal in the area where you are or if it may be due to your problem. They can even detect if there is a problem with your SIM card and offer you a solution that can pass for a duplicate. You should also bear in mind that if there was a problem with the payment of the last bill, the supply could have been cut off, although in this case the voice coverage would also fail to make and receive calls and SMS.
When checking with your operator, you will have to make different queries. The main ones are the following:
- Verify that your account is active and duly accredited.
- Make sure there are no incidents in your area.
- Check that the device is not blocked from using mobile services and that it is configured with the correct data plan.
Keep in mind that in no case does Apple have access to all this information. Before contacting the Cupertino company, you must look for the telephone number of your operator to be able to make all these queries. You must bear in mind that sometimes, due to an accidental non-payment, the general line can be affected and go independently, being something over which Apple has no power.
If the problem still persists
If at this point and after having done all the checks you still have problems, it is more than evident that the problem is more serious than it seemed. You would only have two options left with which, of all, to solve this tedious problem with the mobile data of your iPhone.
Restore may be your last exit
This is the last option within your reach that we recommend you follow and it is for a simple reason and that is that it implies erase everything on your iPhone . This in itself is quite annoying, in addition to taking time, but it is also the most effective way to rule out software problems . Of course, for this it is advisable that you carry out a complete restoration that must be carried out with a computer (using iTunes or Finder).
The option to do it from the iPhone (Settings> General> Reset> Erase content and settings) can work, although in this case it is not a complete data erasure. What is important is that don't upload any backup when setting up the iPhone afterwards as it might bring back the problems. Make the backup just in case, but don't put it. And don't worry about data like photos, notes, calendars and more, as they are synced via iCloud and will still be there even if you restore the device.
If you suspect that it is a hardware failure
Ruled out software problems of any kind, those of the SIM and coverage problems, it only remains to think that the iPhone may be failing in terms of hardware. Whether their antennas or any other element, in the end it is a Review that must be carried out by a specialist. For this reason, we advise you to make an appointment at an Apple Store or SAT so that an expert can carry out the diagnosis, having these ways to do so:
- Go to an Apple Store or SAT in person and make an appointment
- From the Apple Support website
- By phone (900 150 503 is free from Spain)
- Through the Support app available for iPhone and iPad
Regarding the repair price , the truth is that Apple does not indicate anything, since it will depend on the exact component that fails and the model of your iPhone. In many cases they will not even repair it but will give you a refurbished iPhone identical to yours. It may even be free if the device is under warranty and it is verified that it is not a problem caused by misuse, but a factory defect. In any case, you will always be offered a budget prior to carrying out any action, which you can accept or not without any type of commitment.