Solution to unexpected closures of applications in iOS — 2022

For an app to close by itself on the iPhone is something very unusual and therefore can raise questions about the reason why it happens. If this is occasional and does not happen again, it is possible that it was a simple one-off failure and therefore there is no reason to worry. However, if this problem is common and it is not only in a specific application but in several, it is necessary to investigate to find out what is happening.

Most common app failures

And it is that there are several problems that may appear in this regard and for which we will try to provide a solution throughout this post:

    Unexpected closureof the application, either after opening it or after a few seconds or minutes. Closures when entering a specific section, either from a native app, downloaded or even in the device's own settings. Unable to open the app, either because the animation does not even jump or because after that it takes a few thousandths of a second to turn off. Punctual and continuous failuresof those previously mentioned, since there are occasions in which these appear continuously and in others it is almost random.

General checks

There are three aspects that we should always look at first when faced with an iPhone failure. And it is that they are factors that can influence all kinds of problems with the operation of an iPhone. It does not mean that there is always a failure because of it, but it is true that these can be represented in failures of all kinds, from problems with the speaker, the screen or the microphone to more software issues such as the case of apps. .



Are you in an iOS beta?

Unexpected app closures and iPhone restarts are usually the most common bugs we find in beta versions of iOS. We understand that many of the times these versions are installed in order to be able to test some new features beforehand or check if any problem present in the latest official version is resolved, but the risk of having these bugs is important. If you are in one of these versions, we strongly recommend you return to the latest stable version, for which you must follow these steps:

Beta iOS

  1. Go to the IPSW's website from your Mac or Windows PC and download the latest stable version compatible with your iPad.
  2. Turn off Find My iPhonefrom the phone itself. You must do it from Settings> your name> Search.
  3. Connect the iPhone to the computer.
  4. Depending on the computer you have, open one of these programs:
    • iTunes on Mac with macOS Mojave or earlier and Windows PC.
    • Finder on Mac with macOS Catalina and later.
  5. Put the iPhone in DFU mode.
  6. On the computer, click on the button Restore while holding down the key Alt / Option.
  7. Select the IPSW file you downloaded.
  8. Follow all the steps indicated on the screen and do not disconnect the iPhone until the process is finished.

Once you are done with this you will have the latest version of iOS operating on your phone, having to configure it as new or with a backup. In principle, this would be the end of the closing problems in applications, but if it is not, you should continue reading the following sections of this article.

Update the device if you haven't already

If you were in beta you will not need to do anything because you will already have the latest stable version of iOS on your phone. But if you weren't in beta and want to make sure you have the latest version, we advise you to go to Settings > General > Software Update. In this section, the most recent version of the system will appear, ready for download and subsequent installation. And if you already have it, it will also put it on and you can skip this step.

The reason we recommend this is that ultimately having the latest version of the system will help improve performance, both on the native parts of the iPhone and with apps. This is especially noticeable if you have a version that is already far behind, so if this is your case, you will surely notice an improvement in many other aspects besides the use of third-party applications.

Update iPhone

Restart the iPhone

Although it is a tip that can be really basic, what is really important is that it can solve this problem. When you restart an iPhone you can get stop all processes that are initiated both in an apparent way and those that are in the background. On many occasions, a file that is running in the background can end up causing the application to not start correctly.

Therefore, when everything is restarted it 'turns off' and turns on again and the possible bug that was causing not being able to open an application ends up being solved. It is important that when it is turned off, it is left for a few seconds without touching it so that all processes can be closed correctly, since if it starts to turn on at exactly the same moment, this will mean that the operation has not worked correctly.

Shut down reboot iPhone

If you have suspicions that it is a matter of the app

Ruled out that it is something related to the iPhone software itself, we have to think that it is the application itself that is failing. If in addition this it doesn't happen with all apps , but with a small number and even just one, is where the chances that it is the fault of the failure increase. For this reason, in these next sections we will tell you what you can do to detect it and, of course, fix it.

Update to the latest version available

A rule that the App Store has to host all applications is that they are optimized to work on all iPhones, since otherwise it would be absurd for them to be published. However, there are some versions that, due to some technical error, come out with a problem. This usually happens on rare occasions and very rarely with very popular apps, but in any case there is only one way to fix it and that is by updating the app to the latest version available if there is one.

To do this you just have to open the App Store, click on your photo in the upper right and slide up. When there is an update pending you will see that it appears below. You also have the possibility to search for the app itself and open its App Store tab to see if it gives you the option to update. If there is no pending update, you will have to wait for it, although we advise you to report the bug to the developer through the channels it offers (they indicate it in their App Store file).

Update iOS apps

If you are already aware that this application has some general bug, it is worth trying to contact the developer to warn them. In this way they will be able to find out what is happening and try to solve the fault as soon as possible. In many cases they can fix it without you doing anything, but in most cases you will have to update the app to a newer version. Depending on the level of the error, they will be able to correct it more or less quickly, although it is usually a quick process.

try to reinstall them

If despite having updated the app you still have problems opening them, there is still a possibility that this is the one that fails. And this is that it is generating some junk file in the system that is creating conflict. For this reason, it is advisable remove completely the app and reinstall it. And yes, it is tedious to have to reconfigure it in some cases, but it is what could definitely help you if it is the app that is causing problems. Y if it is a paid app , quiet, since you will not have to pay for it again.

To do this, yes, we do not advise you to delete it regularly from the home screen. It is recommended that the delete from Settings for more complete data deletion. You just have to go to Settings> General> iPhone Storage, locate the app and click on it to later click on Uninstall app, not to be confused with Delete app, which would still leave files stored on the device.

uninstall iphone app

Other possible causes of the failure related to the iPhone

If at this point you have not managed to solve anything, the only two remaining causes for you to have this problem lie in a possible major failure of the device at the software level that is not solved by updating it or a possible hardware problem that in most cases Sometimes it is due to RAM memory. For this reason, we advise you to carry out the steps that we discuss below.

Restore the iPhone, but completely

While it is true that restoring the iPhone will help you eliminate any possible problem stored on your device, you should know that for this you must set it as new without uploading any backup. Yes, we recommend you to do one beforehand in case this is not the definitive solution to the problem, although at first it is advisable that you do not load anything. Keep in mind that data such as photos, calendars, notes and others will still be present because they are synchronized by iCloud.

And at this point there are two ways to restore the device. One of them is from Settings> General> Reset. However, we do not recommend this option so much because it does not delete the data completely, although it apparently does. What this does is it overwrites your old data with the new one and so sometimes it might still give you problems. The complete format of the iPhone and the one that we recommend at this point is the one that is carried out through a computer , so if you have one at hand, we advise you to follow these steps that we give you below.

If you're a Mac and have macOS 10.15 or later

  1. Connect iPhone to Mac via cable.
  2. Open a window of Finder and click on the name of the iPhone, in the left bar.
  3. Go to the General tab and click on Restore iPhone .
  4. Follow the steps shown on the screen and do not disconnect the device during the process.

If it's Mac and you have macOS 10.14 or earlier

  1. Connect iPhone to Mac via cable.
  2. Opens iTunes and go to the device management part by clicking on the icon at the top.
  3. Go to the Summary tab and click on Restore iPhone .
  4. Follow the steps shown on the screen and do not disconnect the device during the process.

If it's a Windows PC

  1. Connect the iPhone to the computer via cable.
  2. Opens iTunes and go to the device management part by clicking on the icon at the top.
  3. Go to the Summary tab and click on Restore iPhone .
  4. Follow the steps shown on the screen and do not disconnect the device during the process.

Hardware failures:

Apple can take advantage of the fact that it is itself the one that designs the software and processor of the iPhone, which gives it an advantage over the competition in terms of RAM management. Therefore, no matter how many optimization apps are used, they will really be unnecessary and the fact of having several apps open at the same time would not cause others to close unexpectedly. However, there could be some RAM failure at the physical level or the device board that generates these problems, being in fact the main symptom.

The cause of these types of failures is fundamentally due to a factory defect the a accidental damage such as shock or liquid damage. In fact, this last point is usually a main cause of problems in the hardware of the device, either completely making it impossible to turn it on, or partially, as would be the case of the impossibility of opening applications.

Go to Apple if you can't fix it

Both in the last case of hardware failure and in any other if you did not manage to solve it, it is advisable to go to the technical service from Apple or, failing that, to one of those known as SAT and who have authorization from the company. These places have tools designed to be able to run a clear diagnosis of what's wrong with your iPhone and they'll be able to fix it for you. Once they check it, they will be able to give you a repair estimate, which may even be free in case it is due to a factory defect.

The option of going to a SAT is very interesting, especially depending on which city you live in. There's a lot cities that do not have an official Apple store , so the only option is to go to one of these centers. Being approved by Apple, you will not have to worry about whether the options they offer you are legit or not because they are the same solutions that you would be given in an Apple store. Another point in favor of these SAT is that it is easier to go to them. You will not have much problem getting an appointment from one day to the next, since many times on the official Apple sites the appointments that they offer you are for several days, and depending on the fault that your iPhone has, it is almost unsustainable last for that period of time.

To go to a SAT it is necessary, in many cases, to request an appointment indicating what the problem is for which you go. In addition, you must also indicate if your iPhone is still under warranty or if, on the contrary, you no longer have the Apple warranty (unless you have previously contracted AppleCare). It will also be necessary to put your location to find the SAT that is closest to you. The previous service they offer (questions about the device model, the guarantee, the problem, etc.) is very similar to what they offer you in an Apple Store. Although many people prefer to take their devices to official Apple stores even if they are not caught very close to home, there are times when you cannot use your iPhone and need an urgent solution, so going to a SAT is a very good way to be able to put a quick solution with the same guarantees as if you go to an Apple Store.

apple technical support website

The option of going to a unauthorized service Perhaps it could be counterproductive, not only because of the tools they use, but also because they would not have official spare parts and you would lose the iPhone warranty if you had it. The same thing happens if you try repair it by yourself , since if you do not have too much knowledge on the subject, it is possible that you can make the phone unusable.